Session length, cancellations, and late arrivals

If this is your first session, please allow an extra 15 minutes for a medical and health consultation in addition to your usual appointment time.

All appointments require a minimum of 24 hours’ notice for cancellation. Appointments canceled with less than 24 hours notice will be charged at the full rate. Please give as much warning as possible should you need to cancel your appointment, so that another client on the waiting list can be given a space.

Please be on time for your appointment. Should you arrive late, you will be given the remaining appointment time and will be charged at the full rate. If you are running late, please give notice; if you have not arrived 15 minutes past your scheduled time and have not given notice of your late arrival, it will be presumed that you are not attending, and you will be charged the full rate for the session.

Please do not arrive more than 15 minutes early for your appointment.

If Rachel has to cancel your appointment (for example, due to illness, emergency, or other unforeseen event), then every effort will be made to reschedule your appointment wherever possible.

Parking

Parking can be found on the street or in the private car park at the rear of the building, off Memorial Ave. There are limited spaces in the car park so please park respectfully and try to allow space for other vehicles.

Payment

Payment is due at the end of your session. Venmo, check, and cash are accepted. If you choose to pay by Venmo please remember to send your payment the same day as your session.

Products

Our massage products are provided by Vital Body Therapeutics. Creams and oils contain organic hemp CBD and Arnica, alongside essential oils to provide the best in pain relief and relaxation. Most brands of CBD products still contain low levels or traces of THC; however, Vital Body Therapeutics provides third-party lab testing to ensure that its products are completely THC-free. Products are made in small batches with great care, ensuring only high-quality, natural ingredients are used.

Facial massage sessions include products from Vital Body Therapeutics, as well as Alpha H, an award-winning Australian skincare brand, and Ursa Major, a local Vermont skincare brand. Alpha H and Ursa Major are known for their clean ingredients and transformative results.

Should you have any allergies, please let me know on the medical and health form before your session.

During bodywork sessions, high-quality organic flannel linens are used. A heated table pad provides comfort and warmth. After your session, you will be offered our signature homemade ginger, lemon, and raw honey tea.